Frequently Asked Questions (FAQ)

1. Where do you ship from?

Ans: We ship all our orders directly from our local warehouse located in Jurupa Valley, California, USA.

2. How long will it take to receive my order?

Ans: Our total delivery time is 5 to 7 business days. This includes 1 to 2 business days for order processing and 3 to 5 business days for transit.

3. Is shipping really free?

Ans: Yes, we offer 100% Free Standard Shipping on all orders within the United States. There are no hidden shipping fees.

4. How can I track my order?

Ans: Once your order is dispatched, we will send you a shipping confirmation email with a tracking number. You can use this number to monitor your package's progress.

5. What is your return policy?

Ans: You have 30 days from the date of receiving your item to request a return. Please ensure the product is in its original packaging. For more details, visit our Refund & Return Policy page.

6. Can I change or cancel my order? 

Ans: If you need to change your shipping address or cancel your order, please email us at support@dogmilo.com   within 12 hours of placing your order. Once the order is processed, we may not be able to make changes.

7. Are there any hidden charges?

Ans: No. We believe in total transparency. The price you see at checkout is the final price you pay. There are no surprise fees or extra charges.

8. Which payment methods do you accept?

Ans: We accept credit/debit cards- Visa, Mastercard, American Express, Maestro, Visa Electron, Diners club, Discover, and JCB.

9. What should I do if my item arrives damaged?

Ans: We are very sorry if this happens! Please contact us immediately at support@dogmilo.com with your order number and a photo of the damaged item. We will prioritize your case to send a replacement or issue a refund.

10. How do I choose the right size for my dog?
Ans: Please refer to our size guide and measure your dog carefully before placing your order. For the best fit, choose the size based on your dog’s measurements rather than weight or breed alone.

11. Is the dog belt adjustable?
Ans: Yes, the dog belt is designed with adjustable features to help provide a comfortable and secure fit for your dog.

12. How do I use the dog belt?
Ans: Place the belt securely around your dog according to the product instructions and adjust the straps so that it fits comfortably without being too tight or too loose. Always check the fit before use.

13. Is the dog belt suitable for all dogs?
Ans: The dog belt is designed for everyday use with dogs, but the appropriate size and fit may vary depending on your dog’s measurements, body shape, and activity level. Please check our size guide before purchasing.

14. How do I clean the dog belt?
Ans: We recommend following the care instructions provided with the product. Clean the belt regularly using the recommended method and allow it to dry completely before us

15. How can I contact customer support? We are here to help! You can reach us via:

·       Email: support@dogmilo.com 

·       Phone: +1 (747) 236-0729

·       Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)